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Privacy Policy – Glowelly
Contact
If you have any questions after reading this policy, would like more information about our privacy practices, or wish to make a complaint, please contact us by email at support@glowelly.com.
Collection of Personal Information
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website or make a purchase. “Personal information” refers to information that identifies an individual. Below we describe what we collect and why:
I. Device Information
Purpose of collection: To load the website accurately and perform analytics to optimize site performance.
Source: Automatically collected when you access our site through cookies, log files, web beacons, tags, or pixels.
Disclosure: May be shared with our processor, Shopify.
Personal information collected: Web browser version, IP address, time zone, cookie data, pages viewed, search terms, and how you interact with the site.
II. Order Information
Purpose of collection: To provide products or services, process payments, arrange shipping, issue invoices and confirmations, communicate with you, screen orders for fraud, and provide marketing in line with your preferences.
Source: Collected directly from you.
Disclosure: May be shared with Shopify.
Personal information collected: Name, billing and shipping address, payment information (including credit card numbers), email address, and phone number.
III. Customer Support
Purpose of collection: To provide customer service.
Source: Collected directly from you.
Minors
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.
Sharing Personal Information
We share your personal information with service providers to help us deliver our services, as described above. For example:
We use Shopify to power our store. You can read more about how Shopify uses your personal information in the Shopify Privacy Policy.
We may also share your information to comply with laws and regulations, respond to subpoenas or lawful requests, or protect our rights.
Behavioral Advertising
We use your personal information to provide targeted advertisements or marketing communications that we believe may interest you. For example:
We use Google Analytics to understand how customers use the site.
We share information about your interactions with our site, purchases, and advertisements on other websites with our advertising partners, sometimes through cookies or similar technologies.
We use Shopify Audiences to advertise to potential customers based on purchase data from other Shopify stores. Your purchase history and email may be used for this purpose.
Use of Personal Information
At Glowelly, we use your personal information to provide our services, including offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed about new products, services, and offers.
Legal Basis (GDPR)
If you are a resident of the European Economic Area (EEA), we process your personal data based on the following legal grounds:
Your consent;
The performance of the contract between you and Glowelly;
Compliance with legal obligations;
Protection of your vital interests;
A task carried out in the public interest;
Our legitimate interests that do not override your fundamental rights.
Retention
When you place an order, we retain your personal information unless and until you ask us to delete it. For more information about your right to deletion, see “Your Rights” below.
We highly value your privacy. For our SMS marketing service, we collect and use your information to send messages (such as order updates, cart reminders, and review requests).
Our site tracks cart contents through cookies. This information may be used to trigger SMS cart reminders.
Selling Personal Information (CCPA)
Our website may “sell” personal information as defined by the California Consumer Privacy Act of 2018 (CCPA).
Your Rights
GDPR (EEA Residents)
You have the right to access, correct, update, or delete your personal information. If you wish to exercise these rights, please contact us at support@glowelly.com.
Your data is initially processed in Ireland and transferred outside Europe for storage and further processing, including to Canada and the United States.
CCPA (California Residents)
You have the right to know what personal information we collect, request access, correction, deletion, or transfer. To exercise your rights or appoint an authorized agent, contact us at support@glowelly.com.
Cookies
A cookie is a small data file downloaded to your device when you visit our site. We use different types of cookies (functional, performance, advertising, and social media/content cookies) to improve your experience, remember your preferences, and analyze site usage.
For more details, see our Cookie Policy.
Do Not Track
Please note that we do not alter our data collection and usage practices when we detect a “Do Not Track” signal from your browser, as there is no consistent industry standard.
Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. Please review it periodically.
Complaints
If you have a complaint, please contact us at support@glowelly.com. If you are not satisfied with our response, you may contact your local data protection authority.